Our Services
❝ Established VetPoint in 2014, Dr. Cindy Tan offers personalized, professional veterinary care for each patient.❞
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Standard Consultation (up to 30 minutes): Suitable for patients with simple conditions, typically acute and non-recurring issues such as sudden diarrhea, itchy ears, or irritated eyes.
Holistic Consultation (up to one hour): Designed for patients with complex or recurring conditions, unresolved issues with conventional treatments, or multiple conditions simultaneously. This may include nutrition advice, Chinese medicine therapies such as acupuncture, and herbal therapy.
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Dr. Cindy Tan strongly believes that “food is medicine” and tailors nutrition to each pet’s individual needs, combining scientific knowledge with traditional medicine in her recipes.
She has collaborated with world-renowned veterinary nutrition specialist Dr. Geraldine Blanchard from France to pioneer balanced homemade diet recipes for cats and dogs, including boneless meat/fish, canola oil, cooked and mashed vegetables, and the Vit’i5 supplement.
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Acupuncture: With over ten years of experience in acupuncture and Chinese herbal therapy, Dr. Cindy Tan holds a certificate from the Chi Institute (now Chi University) and has participated in numerous conferences and workshops led by experts like Dr. Tan (Balance Methods). She also served as the editor for the Australian Veterinary Association’s Acupuncture Vet Australia group for two years and helped organize the International Veterinary Acupuncture Society (IVAS) conference in Cairns in 2017.
Dr. Cindy has extensive experience performing acupuncture on various breeds of dogs and cats, addressing conditions such as mobility issues, neurological disorders, digestive problems, and more. She employs three primary acupuncture methods: needling, aquapuncture, and electropuncture.
Additionally, she teaches pet owners massage techniques to maintain their pets' health at home, a practice that clients appreciate.Chinese and Western Herbal Medicine: Dr. Cindy is currently pursuing further education in Chinese herbal medicine at Chi University in Florida. She integrates herbal medicine and food therapy into her veterinary practice and personal life, often cooking for both her human family and pets. She also collaborates with other Chinese herbalists to create customized herbal remedies for each patient.
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Essential Oils, Energy Medicine, and Meditation: Dr. Cindy believes in the power of energy and scent. She has completed courses in zoopharmacognosy, utilizing essential oils and natural materials in select cases to enhance pet well-being.
We guarantee
Stress-Free Sessions
All appointments are by booking only, ensuring no long waits in the room with other pets. Each pet is seen immediately upon arrival.
Unrushed, Compassionate Care
Every pet receives ample time during their consultation, whether it’s a standard or extended appointment.
Honest, Unbiased Veterinary Advice
Dr. Cindy Tan treats every patient as if they were her own pet. She only recommends further diagnostics or referrals to other vets or specialists when absolutely necessary.
Convenient Home Visits
Dr. Cindy continues to offer home visits for households with multiple pets, patients with mobility issues, or those located within 5 km of her consult room (subject to an additonal call-out fee).
Dedication and Understanding
As the sole veterinarian, Dr. Cindy Tan takes the time to fully understand each patient’s needs. She treats every pet as her own, providing the best possible care while considering each owner’s budget, time, and effort.
Services that are not offered
Emergency Services
Due to the consult room not being equipped with emergency facilities or medications, we cannot provide emergency services. For emergencies such as urinary blockages, road accidents, snake bites, or tick paralysis, please contact the nearest emergency or local veterinary clinic.
Surgery
Any procedure requiring sedation, general anesthesia, or surgery will be referred to a local veterinary clinic or specialist referral center. Dr. Cindy provides unbiased recommendations and discusses each case in-depth with pet owners, considering all factors to suggest the best outcome for their pets. Acting as a voice for each pet, she will never push clients into unnecessary procedures, prioritizing solutions with the lowest risks and costs while ensuring the highest efficacy and safety for every patient.
Euthanasia Services
When euthanasia becomes necessary, Dr. Cindy entrusts her close colleague, Dr. Jenny Sinclair of The Visiting Veterinarian, to provide professional and compassionate care during a pet’s final moments. For euthanasia services, please contact The Visiting Vet at 0403 543 838 for caring in-home support.